Terms and Conditions


By registering to the AIOCITY Platform and creating an account, you have read all the terms and conditions below and you irrevocably agree to all the provisions stated herein (otherwise known as the “Agreement”).  


  •  Definition of Terms
    • Net4site LLC, USA -  the sole owner and operator of the AIOCITY Platform otherwise known as the “Company”.
    • AIOCITY Platform – otherwise known as the “Platform” is composed of many online stores applications not limited to markets (palengke), mall and bazaar which can be operated on the web and mobile phone.
    • Net4site Philippines Inc. – a Philippine corporation and an appointed third party Business Process Outsourcing company providing marketing, distribution, customer support, business support and collecting services for Net4site LLC,USA under the platform.    
    • AIOCITY - Net4site LLC, USA, Net4site Philippines Inc, its Store Partners, its shipping and delivery partners, its payment gateway partners, it store partners and its affiliates (individually and collectively, “AIOCITY”, “we”, “us” or “our”) are “AIOCITY”.  
    • Store Partners are member stores that are the vendors of the platform selling products to the Users.
    • Users – People who buy from AIOCITY Stores using the platform.
    • Stores – Member Vendors who have an online store in the platform selling products and services to the Registered Users of AIOCITY.
    • Account – Data/Information of Registered Users of AIOCITY
    • AIOCITY’s Legal Documents – these are the Terms and Conditions and Data Privacy policy defined in the platform.
  • Terms and Conditions
    • Stores
      • All Stores created in the platform agree to all the provisions defined in the AIOCITY’s Legal Documents which are found in the platform.
      • Stores in platform must be legally registered business entity and should comply with the prevailing laws of the country.
      • A Sales Transaction is between the User and the Store.
      • A Delivery Transaction is between the Store and Shipping/Delivery provider.
      • A Return Delivery Transaction is between the User and the Shipping/Delivery Provider.  This means that the customer is sending back to the store items which are defective or wrong products what were delivered to the User.
      • Stores are required to issue Official Receipts upon the request of the User.
      • Store are required to regularly update their products, inventory, prices and other information related to the product and assure that product declaration does not mislead the User upon purchasing.
      • Stores are prohibited to sell products which are in violation with the prevailing laws of the country such as prohibited drugs, guns and ammunition and etc.  The company shall be free from criminal or civil liability  resulting to any of these violation committed by the Store under this provision.
      • Stores shall be legally liable as to the content and packaging of products to be delivered to the User specially if such product is in violation of the previous provision.  The company shall be free from criminal or civil liability  resulting to any of these violation committed by the Store under this provision.
      • The company shall be free from criminal or civil liability  for Intellectual Property Rights violation committed by the Store.  The company has no means, capacity and authority to validated each and every product sold by the Store in the platform.
    • Users
      • All Users who creates an account on the platform agree to all the provisions defined in the AIOCITY’s Legal Documents.
      • Only Users with AIOCITY Account can purchase and use the platform.
      • Users of the platform are directly buying products and services directly to the Store in the platform wherein all the Store’s contact information are defined in the Store Site or Website inside platform.   Any issues or concerns relating to the sale from a Store, the User shall settle his/her disputes directly to the Store.
      • User Account and Security: 
        • Upon creation of the User Account in the Platform, User needs to define a Account ID and Password.   The platform has the right to reject the account ID should it would have any malicious meaning which will damage the reputation of AIOCITY.
        • It is the sole responsibility of the User to protect the use of his AIOCITY Account ID and Password and keep it confidential and prevent other for the unauthorize use of the Account.  The company shall not be liable to any untoward incident that may happen to the Account of the User.
        • Users must make sure that his Account information are kept updated.
        • Users are fully responsible for all activities that occur under the use of the Account ID and Password even if such activities or uses were not committed by the User. The company will not be liable for any loss or damage arising from unauthorized use of the password or the failure to comply with this provision.
      • Users shall agree that the platform can use their email address to send notices, advertisements from member Stores of the platform to inform them of new and updated products sold in the platform.
      • Users shall agree to store platform cookies in their devices for fast access to the platform.
      • Users shall agree that their devices shall be accessed by the platform maps to be used in processing and delivery of orders.
      • Return Policy: 
        • 7 Days Return Policy - Users should notify the Store through Email within 7 Days “DIRECTLY” from receipt of the product with regard to the following concerns (cc: support@aiocity.com):
          • Delivery of Defective Product
          • Delivery of Wrong Product
          • Damaged Product during Delivery
          • User did not receive Product.
          • Limits placed on Account privileges
          • Account suspension and subsequent termination
          • Criminal charges
          • Civil actions, including without limitation a claim for damages and/or interim or injunctive relief
        • Store shall replace items to User only for items reported within 7 days with valid concerns as stated in the previous provision.
        • The 7 Days Return Policy will be void if the product is tampered or the product is not in its new state like scratches, having broken parts due to misuse or mishandling of the product.
        • The User may attach photos of the Product to show the Store the physical status of the product of concern.
        • The Store may request the User for the return of the product back to the store wherein the Store shall bear the delivery cost of the return.
        • The Store shall bear the delivery cost for product replacements for valid concerns reported within 7 days from receipt of the products.
      • Warranty:  Warranty of the Products depend on the warranty policy of the Store.   Users shall bear the cost of delivery for returning the defective products back to the Store.  The User shall bear the cost of delivery for sending the fixed products back to him/her. For products under warranty after the 7 Days Return Policy, the Store Partner has the option to replace the defective product or service the defective product.
      • Cancellation  & Refund:  Users can cancel their order within 2 hours from order placement.   Users should call and email the store and cc: storesupport@aiocity.com notifying the cancellation, reason for cancellation , and the Sales Order Number.   Wait for the replay from the platform of the approval or disapproval of the cancellation. In the event of a refund to the User,  the Store shall inform the User on the manner the refund shall be done.  AIOCITY would like to encourage change of item instead of a refund to avoid inconvenience to both the Store and the User.
      • Users may report Stores to AIOCITY for any incidence of abuses and mishandling  of Stores by sending an email to storesupport@aiocity.com.
      • Users may close his account in the platform by emailing AIOCITY to delete his/her account at storesupport@aiocity.com.
      • When Users purchase to the platform, Store prices may include taxes, payment gateway charges for payments made through debit/credit card, handling fee and shipping/delivery fee including insurance.
      • AIOCITY reserves the right to remove a User in the platform due to the following:
        • Using the platform on illegal activities.
        • Purchasing products and services in the Stores and then rejecting deliveries with unaccepted reason.
        • Extended periods of inactivity
        • Illegal, fraudulent, harassing, defamatory, threatening or abusive behavior
        • Having multiple user accounts
        • Voucher abuse (including, but not limited to, selling of vouchers to third parties and abnormal or excessive use of vouchers on the platform
        • Creation, exploitation, or use of any unauthorized third-party software or products in conjunction with or operate the functions available on the platform
        • Behavior that is harmful to other Users, third parties, or the business interests of the company.
        • Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to the User. If a legal dispute arises or law enforcement action is commenced relating to the User Account or the use of the platform for any reason, the company may terminate the User Account immediately with or without notice.
        • User should not upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable to AIOCITY and its platform.
        • Any other User activity that may be damaging to the reputation of AIOCITY and the company.
      • There may be items sold in the Stores for mature Users which will require Users of ages 18 and above. 
      • The platform may allow Stores to sell products for mature Users which are legally allowed to be sold in the country such as cigarettes, tobacco and etc.
      • The User agrees that person receiving such items during delivery should be persons with ages 18 and above.
      • For Users ages 18 and below, a parental or guardian of legal age must agree to this Agreement during User Account Registration and shall be responsible to the provisions of this Agreement.
      • Net4site LLC, USA grants you a limited and revocable license to access and use of the platform subject to the terms and conditions of these Agreement. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of the company and where applicable, third party proprietors identified in the Site. No right or license is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the platform you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Platform, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
      • Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:
      • Warning:  the platform does not allow agent to facilitate sale of transaction.  In case of such, please report to storesupport@aiocity.com.
      • Mode of Payment
        • Payment can be made though Debit/Credit Card Payment by using the payment gateway provided for in the platform.
        • Cash-on-Delivery – Users can pay their order upon delivery of the products purchased.  Users shall pay the delivery/shipping provider upon delivery of the product.
        • Disclaimer:  The company nor its platform does not store debit/credit card credentials after the engagement of the transaction.
      • Shipping/Delivery Service Provider – the platform is provided with shipping/delivery providers for a) Same Day Delivery, b) 3 to 7 days delivery  or c) more than 7 days depending on the delivery conditions defined in the platform.
      • Paid Advertisements – the platform shall allowed paid advertisements to be posted in AIOCITY main site and at the site of the stores.   Should there be any legal action pertaining to the said advertisement, the companies maximum liability shall be only limited to the amount of the paid advertisement.
      • Company Revenues -  The company is earning its revenues from commissions given by the Stores in every sales transaction made by the Users.   Other earnings are derived from paid advertisements by advertisers posted in the platform and also from physical advertising using tri-media (television, radio and print).
      • Links to other sites – once the User links to another third party site or other external links means that the Users is already outside of the platform and the company shall not be liable in any activity performed outside the platform.
      • Indemnity  - The User agrees to indemnify, defend and hold harmless Net4site LLC, USA and Net4site Philippines Inc., and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the platform, or any dispute in relation to such transaction (except where the companies or its Affiliates is the Seller in the transaction that the dispute relates to), (b) Net4site LLC, USA Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of the platform, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, or (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.
      • Legal Notices should be emailed to storesupport@aiocity.com.



    The email address of the Store is provided in the platform.






    Net4site LLC, USA and Net4site Philippines Inc. is not part and shall not be responsible for the sales, delivery and return delivery transactions between the User and the Store.  Net4site Philippines Inc. can mitigate and help in disputes between the Store and the User. 

    The platform is plainly a service tool to buy products and services over the internet using computers, tablets and mobile phones, therefore, the Stores and the Users agree that the aforementioned Companies, and its Officer and Directors shall be free from any liability or suit resulting to

    • the sales, delivery and return delivery transactions between the Store and the User.
    • mishandling of User Accounts
    • Content entered by the Store and Users in the platform or any other third party media information platform.

    Net4site LLC, USA reserves the right to change, modify, suspend or discontinue all or any part of the platform or the Services at any time or upon notice as required by local laws of the country. The company may release certain services or their features in the platform which may not work correctly.  In such event, the company shall not be held liable in such instances under this agreement. It may also impose limits on certain features or restrict your access in part or its entirety, platform or Services in its sole discretion and without notice or liability.  The company may, in its sole discretion and at any time, discontinue providing the platform, either in part or as a whole, without notice.

    The services in the platform are provided "as is" and without any warranties, claims or representations made by the company of any kind either expressed, implied or statutory with respect to the services, including, without limitation, warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose, nor are there any warranties created by course of dealing, course of performance or trade usage without limiting the foregoing and to the maximum extent permitted by applicable law, the company does not warrant that the services, this site or the functions contained therein will be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, that defects, if any, will be corrected, or that this site and/or the server that makes the same available are free of viruses, clocks, timers, counters, worms, software locks, drop dead devices, trojan-horses, routings, trap doors, time bombs or any other harmful codes, instructions, programs or components.

    The  acknowledge that the entire risk arising out of the use or performance of the site and/or the services remains with the User to the maximum extent permitted by applicable law.


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